After successfully testing the service, the client chose the verification method by pressing button 1 in the IVR menu, which made it possible to obtain guaranteed service and savings in the face of a growing number of verifications.
- The cost of implementation by SMS was calculated by application: (1 SMS = UAH 0.40) × number of messages per month = number per case. If it is necessary to send up to 100,000 such SMS messages, the implementation cost would cost UAH 40,000 per month.
- Service cost per call: (1 call = UAH 0.15) × number of calls per month = amount to be paid. We take 100,000 call authentications and get 15,000 UAH monthly.
In total, monthly savings are UAH 25,000, which is about UAH 300,000 per year.
Therefore, the choice is obvious, and the customer chose the call.
Huge savings, right?